Service support

Yahope Medical

Service support

Service Philosophy

Service Tenet


Centered on "rapid response, professional resolution, and customer satisfaction," we establish a product lifecycle-based service system. By combining standardized processes with personalized support, we ensure efficient and reliable technical assistance throughout the customer journey.

Service Objectives


Response Time

2-hour response during business hours, with solutions provided within 24 hours.

First-Repair Success Rate

 ≥90% for initial repairs, with complex issues resolved within 72 hours.

Customer Satisfaction

Quarterly survey scores ≥95%, with 100% complaint resolution rate.

Service Objectives

After-Sales Service


Regular Inspections

Quarterly Inspection:

Check equipment operating status and performance parameters, clean and maintain consumable parts.


Annual Maintenance:

Conduct comprehensive inspection of core components and perform preventive maintenance to extend service life.

Training Support

Operational Training:

Provide equipment usage and routine maintenance training for customer staff, including operation manuals and video tutorials.


Technical Training:

Offer advanced repair skills training for enterprise technicians to enhance self-sufficiency in troubleshooting.

Product Warranty

> Different products have varying free warranty periods from the date of purchase (refer to the product warranty card for details). During the warranty period, the company will provide free repairs for faults caused by the product's own quality issues.


> For warranty claims, please return the faulty unit along with the completed warranty card to the company.


> Faulty units modified or added with unauthorized features will not be accepted.


> Any alteration to the warranty card will immediately void the warranty.

Non-Covered Scenarios:

1、Faulty devices without warranty certificates.
2、Failures caused by improper installation, operation, disinfection, or sterilization (contravening manual instructions).
3、Damage resulting from unauthorized disassembly by non-company technicians.
4、Faults, scratches, or breakage due to improper storage, maintenance, usage, or accidental drops.
5、Wear-and-tear parts and random accessories.

6、Faults or damages caused by force majeure.

Oral Encyclopedia


Yahope Medical organizes production and operation in accordance with domestic and international regu-lationsand standards such as medical device production quality man agement specifications, GB/T 42061,Iso13485, rigorously following the standards for registered medical devices to control quality and ensure productquality traceability.

What are the environmental and compliance requirements for dental equipment disposal? How to handle it without violating regulations?

Dental equipment disposal must comply with China's Medical Waste Management Regulations and Waste Electrical and Electronic Products Recycling and Disposal Management Regulations. A compliant three-step handling process is outlined below:

1. Categorization, Dismantling & Labeling

Hazardous Components: Dangerous parts containing heavy metals (e.g., lead shielding in CBCT machines, lead-acid batteries in dental chairs) must be dismantled, clearly labeled as "Hazardous Waste," and transferred to licensed medical waste disposal entities (which must provide a Hazardous Waste Business License).

E-waste Components: Electronic parts containing circuit boards or motors (e.g., handpieces, endoscopy main units) shall be handed over to certified e-waste recycling enterprises (registered on the MIIT’s "Waste Electrical and Electronic Products Recycling" platform). Mixing such components with general domestic waste is strictly prohibited.

2. Data Erasure & Documentation

Where equipment contains data storage functions (e.g., CBCT units storing patient images, dental chair treatment records), all data must be thoroughly erased before disposal—using professional data destruction software or physical destruction of storage hardware—to prevent patient information leakage.

Detailed disposal records must be maintained, including equipment model, service life, disposal contractor qualifications, and waste transfer documents. These records shall be retained for no less than three years for potential regulatory inspection.

3. Special Equipment Handling

Large equipment (e.g., dental chairs, CBCT systems) must be dismantled by the manufacturer or a professional demolition company, implementing radiation and pollution control measures (e.g., separate removal and transport of CBCT lead plates).

If the equipment remains functional (e.g., under five years old, core components intact), it may be transferred through authorized second-hand medical equipment trading platforms, provided that an equipment inspection report and a copy of the product registration certificate are supplied, and the receiving party holds the necessary operational qualifications.

How to Quickly Troubleshoot and Fix Blurry or Color-Distorted Images from an Intraoral Camera?

Common intraoral camera image issues—such as blurriness, stains, or color distortion—are often related to lens cleanliness, parameter settings, or hardware failure. Prioritized troubleshooting steps are recommended as follows:

1. Lens Cleaning & Protection

If stains or fog are visible on the image, first gently wipe the lens surface with a lint-free cloth lightly moistened with medical alcohol (75% concentration). Avoid rubbing forcefully to prevent coating scratches.

If internal fogging is observed, it may indicate sealant failure and moisture ingress. Contact the manufacturer for disassembly and resealing—do not attempt self-disassembly to avoid damaging the CMOS sensor.

After each use, store the intraoral camera in a dry storage case (humidity maintained at 30%–60%) to prevent lens moisture damage.

2. Parameter Calibration

For color cast or uneven brightness, enter the device settings and select White Balance Calibration. Use a dedicated white balance card held close to the lens and press the calibration key to complete adjustment.

Adjust the exposure value as needed (typically recommended: ISO 800–1600) according to ambient clinical lighting.

If the image appears blurry when connected to a computer, check whether the USB port is loose (use USB 3.0 or above with transfer rates ≥5 Gbps) and reinstall the latest driver.

3. Hardware Failure Diagnosis

If the above steps do not resolve the issue, the lens module or image sensor may be damaged.

Test with a backup intraoral camera (if available). If the backup works normally, the faulty device should be returned to the manufacturer for repair.

If the backup also shows abnormalities, check the computer’s graphics card driver and display resolution (recommended setting: 1920×1080 or higher) to rule out external device compatibility issues.

What could be the causes of frequent stalling and RPM drops in a dental handpiece, and how can they be resolved?

Frequent failures in dental handpieces are often related to improper maintenance or component wear. Follow these steps for troubleshooting and resolution:

1.Blocked Water/Air Channels

If the handpiece experiences stalling along with poor water spray or air flow, the cause may be mineral deposits or debris clogging the channels.

Solution: After each use, inject specialized cleaning lubricant (compatible with the handpiece brand, e.g., NSK or W&H specific oil) into the connector, and run the handpiece without load for 30 seconds to flush the internal lines. Each week, disassemble the handpiece head and clean the bearings and turbine assembly in an ultrasonic cleaner (40 kHz) to remove grease and debris.

2.Bearing Wear

If the handpiece produces unusual noise during free running and shows a significant drop in speed (normal speed for high-speed handpieces should be ≥350,000 RPM), the bearings may be worn out.

Solution: Use a tachometer for regular checks. If the speed falls below 80% of the standard value, replace the bearings with the same model (preferably genuine OEM parts to avoid compatibility issues). After replacement, recalibrate the concentricity (deviation ≤0.01 mm) to prevent vibration damage to tooth structure.

3.Improper Sterilization Method

If malfunctions occur after autoclaving (134°C, 0.22 MPa), sterilization parameters may have been exceeded.

Solution: Confirm whether the handpiece is labeled "autoclavable" (some low-speed handpieces only support low-temperature plasma sterilization). During sterilization, place the handpiece in a dedicated sterilization case (with ventilation holes), avoiding direct contact with the autoclave chamber walls. Allow the handpiece to cool to room temperature after sterilization before use to prevent thermal expansion damage.

How to Prevent Radiation Leakage Risks in Daily Use of Dental CBCT Equipment?

Radiation safety for CBCT equipment requires a three-pronged approach: equipment calibration, operational protocols, and environmental protection:

1.Regular Equipment Calibration

Schedule bi-annual calibration of radiation dosage and scanning accuracy with the manufacturer or a certified third-party agency. Ensure radiation output complies with GB 9706.1-2020 standards (single-scan dose for standard dental CBCT should be ≤50 μSv). Maintain calibration records for compliance audits.

2.Strict Operational Procedures

Operators must hold valid radiation safety training certificates. Before scanning, verify that patients wear lead caps and thyroid collars (critical for protecting thyroid, eyes, and other sensitive tissues). Exclude non-essential personnel from the scanning room.

Close the scanning room door during operation and display a "Radiation in Progress" warning sign. Install a real-time radiation monitor inside the room to track radiation levels.

3.Enhanced Environmental Protection

The scanning room must have walls lined with 3 mm lead sheets (or equivalent shielding). The viewing window should use lead glass (≥10 mm thick), and ventilation openings must be fitted with radiation-blocking mesh.

For space-constrained clinics, consider mobile CBCT units with built-in lead shielding, provided they meet minimum room size requirements (typically no less than 15 m²).

What key performance indicators should be prioritized when selecting a dental chair/unit to match the specific scale of a dental practice?

Selecting a dental chair requires comprehensive consideration of patient volume, types of dental services offered, and available clinic space. Focus on the following three core indicators:

1.Functional Adaptability

For basic procedures (fillings, cleanings), a standard model equipped with an air-water syringe and low-speed handpiece connections is sufficient.

For specialized treatments (implants, orthodontics), prioritize advanced units featuring a stable pressure system for high-speed handpieces, intraoral camera interfaces, and dedicated implant foot controls. Some high-end models also support data synchronization with practice management software, enhancing workflow efficiency.

2.Space Compatibility

Small to mid-sized clinics should opt for foldable or compact models with a chair width of 80-100 cm to maximize operatory space.

Large chain clinics may prefer modular designs that allow future upgrades, such as adding endodontic assistance modules or enhanced suction systems, reducing the need for complete repurchases.

3.Durability & Maintenance Costs

Scrutinize core components: choose brushless motors (lifespan up to 100,000 hours – three times longer than brushed motors) and water systems with automatic backflush functionality (reduces scaling and maintenance frequency).

Confirm whether the manufacturer provides local after-sales support (e.g., 24-hour response, local spare parts inventory) to minimize operational disruptions due to equipment downtime.

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